Following in the footsteps of her dad and her granddad, Jackie is the third generation of the Richards family in the towing industry. Starting in towing with her dad and her sister, Wendy, at City Wide Towing back in 1991, Jackie has learned about the industry from the ground up. She has dispatched, she has operated the tow trucks and done her share of recoveries, and she now manages the general operations of the company. Her favourite role, though, is as the director of customer happiness. That comes just slightly ahead of her passion for her other serious role as the official team photographer.